It has a broad basket of categories, great fulfillment, and a simple interface that’s already familiar to nearly everyone. “We chose Amazon Business as a preferred provider because it could keep up with Uber’s rapid growth. “We looked at the typical big-box office suppliers,” says Blaine Milner, Senior Procurement Analyst at Uber. Amazon Business offers business discounts, fast shipping, account management tools including reports and analytics, and a range of payment options. That’s when Uber signed up with Amazon Business, which serves millions of business customers of all sizes with hundreds of millions of products. A formal procurement process needed to be implemented.” Arrigotti and his colleagues wanted a procurement program that would enable the company’s growth, that would help enforce procurement policies, and that would give them broad visibility into fast-growing expenses that remained largely opaque. We wanted to develop a mature process that could scale with Uber while providing the necessary controls and oversight. “We were operating by the seat of our pants when it came to making purchases and that’s not where we wanted to be. “That was a big challenge for the payables team,” recalls Mark Arrigotti, Head of Global Procure2Pay at Uber. When the company began in 2009, it operated like most startups: employees bought what they needed through non-standard channels. But it wasn’t always as fast, simple, and convenient for Uber to carry out other functions, such as procurement. Uber’s exponential growth is fueled in part by speed, simplicity, and convenience: Customers know they’re getting all three when they summon and pay for Uber rides with just a few taps on their phones. Uber drives better decisions with its procurement program It can now implement procurement policies, ensure its employees adhere to those policies, and make better, data-driven decisions to support its growth. Beyond the benefits of access to millions of products, fast and reliable delivery, and a world-class fulfillment network, Uber gains analytics and reporting from Amazon Business for unprecedented insight into its spending.
Uber is going places fast and needs purchasing solutions that support that growth.
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